Devinn Houston
Salesforce Admin | IT Support | Python Development
About Me
I’m Devinn Houston, a Salesforce Certified Administrator and IT Support Specialist with over a decade of experience supporting users, systems, and business operations. My background spans military-grade IT, K–12 field support, and CRM administration - blending hands-on technical skills with problem-solving that drives results.
Certifications
Salesforce Certified Administrator
Salesforce Certified Associate
Salesforce Military Member
Incident IQ Certified Agent
U.S. Army Signal Support Systems Certification
Projects
💼 Salesforce: Automated Employee Onboarding Flow
Built a full employee onboarding automation inside Salesforce CRM.
Features include:
Record-Triggered Flows for onboarding task creation, welcome emails, and status updates.
Custom Objects, Email Alerts, and Dynamic Record Assignment.
Tools used: Salesforce Flow Builder, Object Manager, Email Templates.
🛠Salesforce: IT Service Request App
Designed and deployed a custom IT Service Request Application.
Features include:
Case Management, Assignment Rules, Automated Email Notifications, and Request Status Tracking.
Dashboards and Reports to track service performance.
Tools used: Salesforce Custom Objects, Record-Triggered Flows, Approval Processes, Lightning App Builder.
🚨 Salesforce: SLA Breach Alert Automation
Designed and deployed an SLA breach detection and escalation automation inside Salesforce CRM.
Features include:
Monitors open Service Requests daily with a Scheduled-Triggered Flow.
Detects SLA breaches based on custom SLA Deadline field and Current Date/Time comparison.
Sends dynamic escalation emails to the assigned technician or manager when deadlines are missed.
Ensures professional system email sending via Org-Wide Email Address setup.
Process Automation User configuration to avoid email failure issues.
Full flow testing and debugging with live validation.
Top
devinnhouston@gmail.com
(916) 846-2868
linkedin.com/in/devinn-houston
